We want to hear from you

We try hard to provide the best possible care, support, and experience to our clients. Their satisfaction is our reward and we truly believe that the more satisfied clients we have, the more we will thrive.

Share your thoughts about our service with us! Whether you are a direct service user, a visitor to our website or a member of the public, your feedback is most welcome. Please email your feedback to info@iconneclife.com.au. Any compliments, feedback, complaints or testimonials about our services or events that involve our team, services, clients or members of the public can be submitted via this method.

Your feedback matters

Your feedback is genuinely important and all submissions received are taken seriously and will be reviewed by a member of our team.

If you have a complaint, we will respond as quickly as possible. We will let you know if we can resolve the matter or whether we need more time to investigate. Sometimes this may mean we are required to speak with someone who is handling your matter. We will keep you informed of the progress of your complaint. Generally, we will contact you within 3 working days and resolve your complaint within 14 working days.

Should you prefer to speak with someone over the phone, you can contact us on 1800 511 411.

Get In Touch

24/7 Support
NDIS Specialists
More Control & Choice
Empowered Living
Community Connection

Experienced & Friendly Staff
Allied Heath Professionals
Tailored Support Packages
Better Outcomes
A Team That Cares

Additional industry supports

National Relay Service (NRS)
If you have a hearing or speech impairment and need
assistance with making a complaint, contact the NRS.
Phone • 1300 555 727 or
Send SMS to 0423 677 767
Website • www.relayservice.gov.au

NDIS
You can download and lodge feedback via:
www.ndis.gov.au/contact/feedback-and-complaints
Email • feedback@ndis.gov.au
Postal • GPO Box 700, Canberra ACT 2601
In person • Drop your completed form off at any National Disability Insurance Scheme office.

NDIS Quality & Safeguards Commission
Phone • 1800 035 544 (free call from landlines) or
Text Telephone • TTY 133 677
Translating & Interpreting Services • 131 450
National Relay Service • internet-relay.nrscall.gov.au and ask for 1800 035 544.
Online • www.ndiscommission.gov.au/about/complaints

The NDIS Commission can take complaints from anyone about NDIS services, supports, standards and how an NDIS provider has managed a complaint.

Our goal is to provide you and your loved ones with the best possible care, and your feedback will help us improve our care for you and all our customers. Thank you for choosing iConnect Life for your care and support needs.